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  1. Shiftsmart Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

Click here for some of our FAQs. Also use the search bar above!

Virtual Training

  • Virtual Training: The Complete Guide
  • How long after training will I be able to work?
  • Do I need a headset for virtual training?
  • Guest Care Agent - Training Session Availability
  • Are training shifts paid, and when do I receive payment if so?
  • Joining Virtual Training via Computer
See all 7 articles

Referrals

  • How do I refer friends and family?
  • Do I get paid for referrals?
  • I did not receive my referral link.
  • How can I track my referrals to the platform?
  • My referral link is not working.

Five9

  • How to setup Five9 on my computer
  • I am having technical issues with Five9
  • When do I recieve my login credentials for Five9?
  • My five9 credentials are invalid or locked out
  • How do I log into five9 for a shift?
  • What if the skill I need is not listed in Five9?
See all 7 articles

Survey Caller Role

  • What is a survey caller?
  • Survey Caller - How to Set Up Your Computer
  • I need my survey calling credentials reset
  • I have not received my survey calling credentials
  • What operating system do I need?
  • How do I share my screen?
See all 15 articles

Retail Audit (Mystery Shopping)

  • Storefront Photo (Selfie) Requirements
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