Frequently Asked Questions

Circle K

• Circle K Network Outage FAQs

Virtual Training

• Virtual Training: The Complete Guide
• How long after training will I be able to work?
• Do I need a headset for virtual training?
• Guest Care Agent - Training Session Availability
• Are training shifts paid, and when do I receive payment if so?
• Joining Virtual Training via Computer

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Referrals

• How do I refer friends and family?
• Do I get paid for referrals?
• I did not receive my referral link.
• How can I track my referrals to the platform?
• My referral link is not working.

Five9

• How to setup Five9 on my computer
• I am having technical issues with Five9
• When do I recieve my login credentials for Five9?
• My five9 credentials are invalid or locked out
• How do I log into five9 for a shift?
• What if the skill I need is not listed in Five9?

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Survey Caller Role

• What is a survey caller?
• Survey Caller - How to Set Up Your Computer
• I need my survey calling credentials reset
• I have not received my survey calling credentials
• What operating system do I need?
• How do I share my screen?

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