General audit guidelines to follow:
- Prior to commencing shop, please complete the required daily health declaration.
- Please visit the hotel during regular business hours (9 am - 6 pm EST) and submit your survey no later than 8 pm local time.
- Please do not bring a guest with you.
- Dress appropriately to blend in with other guests (e.g. jeans and polo) and avoid wearing "streetwear" (e.g. tank top and sandals) during an audit.
- If you are approached by hotel staff, explain that you are conducting a quality assessment that pertains to the hotel's adherence to "Covid-19 Care and Cleanliness Directives". Present the letterhead provided to you and if necessary, allow the staff member to alert the manager for approval either in person or by phone - all properties should be familiar with these directives.