I have accepted a shop. When can I visit the hotel? October 07, 2020 09:40 Updated Please visit the hotel during regular business hours (9 am - 6 pm EST) and submit your survey no later than 8 pm local time. Related articles How do I log in for the shop? What if a hotel staff member is prohibiting me from entering the hotel or taking photographs? How do I prepare for the audit? Do I have to stay overnight? What is the pay and how long does it take to process?