During a shift, you may be required to change from Landline to Cell Phone dialling. If this happens you will receive a message with these instructions:
Landline to cell phone
‘We have moved to calling cell phones now. Please click on NOT READY and LEAVE QUEUE after you close out the call you are attempting. If you are in a survey please complete this before moving to cell phone calls. When you start, type 'cell' in the box.’
Cell phone to landline
We have moved to calling landlines now. Please click on NOT READY and LEAVE QUEUE after you close out the call you are attempting. If you are in a survey please complete this before moving to landline calls. When you start, type "land' in the box. Landline calling will have longer lag times for a call to come in. Please be patient. Thank you.’