After completing a Mystery Shop, your shop needs to go through review, approval, and payment submission before the deposit reaches your bank account.
We typically complete this process in five business days or less. As a reminder, business days exclude Saturdays, Sundays, and Bank Holidays.
Bonuses are processed after shops are completed, so payments for these will be received separately.
After your shop is submitted, it goes through the following process:
Before your shop can be submitted for payment, it must be reviewed to ensure that it was done properly. We review the following items during our Quality Assurance Audit:
Check In Location and Time: We wil verify that you were at the correct location during the store’s business hours.
Storefront Selfie: We must verify that it’s you in the photo and can we read the store signage. To learn more about Storefront Selfie requirements, click HERE.
Photos: If a shop requires a purchase, you will be required to submit a receipt, which will be reviewed by our team for accuracy. We may also require photos in the store of offerings, spec cards, etc.
Write in Responses: We will review that your write in responses were thought out and accurately responding to the question asked.
To learn more about why a survey may be rejected, click HERE.
Once the shop is passed through review, our team approves the shop for payment. If you have not set up a bank account, your payment will not be approved, and a member of our team will reach out to you to set up your bank account
After your shop has been reviewed and approved, it will be submitted for payment. This process involves a transfer into your Stripe Account, followed by a transfer from your Stripe Account to your bank account. Once the transfer is initiated from Stripe to your bank account, your payment should reach in no more than 1-2 days.